Shipping and Delivery Policy
Shipping and Delivery Policy
At Billion Oud, we strive to provide the best shopping experience for our customers by offering fast and secure shipping. We are committed to delivering orders on time and offering the highest levels of service. Details of our shipping and delivery policy are outlined below:
- Shipping areas:
- We ship orders to all regions within Saudi Arabia.
- Shipping period:
- Local Shipping: Shipping usually takes 6 business days.
- Note: Shipping times may be affected during holidays or unforeseen factors such as weather.
- Shipping fees:
- Shipping fees vary depending on order weight and geographic location. You can find the exact shipping fees at checkout.
- Shipping method:
- We use reliable local and international shipping services such as [smsa, redbox] to ensure fast and safe delivery.
- Track shipments:
- Once your order has been shipped, a tracking number will be sent to you via email or text message so you can track the status of your shipment.
- Shipping delay:
- In the event of an unforeseen shipping delay, we will notify you as soon as possible. We do our best to provide a smooth delivery experience, but there may be some factors that cause shipping delays, such as weather conditions or public holidays.
- Lost or damaged delivery:
- If your order arrives damaged or undelivered, please contact us within 7 days of receiving the shipment so we can resolve the issue as soon as possible.
- Cancel or modify order:
- Orders can be cancelled or modified before they are shipped. Once an order has shipped, it cannot be modified or cancelled.
- Shipping Address:
- Please ensure you provide a correct and complete shipping address when completing checkout. We are not responsible for shipping delays or errors due to an incorrect address.
If you have any additional questions regarding shipping and delivery, please contact us via [Contact Details : +966566477085
].